# How to retain customers and do more with less in the face of a recession

Why your customer experience can’t afford inefficiencies

## Watch webinar

Research shows that with a 5% increase in customer retention, you can grow your profits by 25%. In an uncertain economy, businesses are finding themselves in a bind: how can I do more with less without sacrificing customer relationships?

We’ve gathered a panel of customer experience leaders who do it all: find efficiencies in meeting high customer expectations and unlock team productivity for personalized service at scale.

Join us as we discuss:

- Why you don’t have to choose between increased efficiency and quality customer experience
- How to boost team productivity when you streamline team collaboration
- How you can win business, regardless of whether or not there’s a recession

1 Bain & Co. Prescription for cutting costs

##### Speakers

- 
###### Christina Conway, Director of Operations at Founder Shield

- 
###### Dr. Claudio Consul, Senior Vice President, Operations at Sennder

- 
###### Nino Khetsuriani, Assistant Director, IT Project Management at Questel

- 
###### Samantha Wong, Director of Customer Success at Front