# Preparing your knowledge base to train AI

An AI-powered customer experience is only as effective as the data source AI learns from: your help center.

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A help center has long been a support team’s number-one source of truth, but its importance is only growing in the age of AI. To ensure AI delivers accurate answers to your customers, knowledge management needs to be a top priority.

Our guide covers how leading service teams prepare their knowledge content to train AI and deliver exceptional customer service, including:

- Best practices for structuring help center articles optimal for AI learning
- Tips on documenting, measuring, and updating articles
- Best-in-class article examples and why they’re effective at powering AI-assisted service

## Articles and Webinars

[“Employee of the month” for all: New AI capabilities to bring out the best in your service team](https://front.com/blog/customer-service-agent-assistance-ai)

[How to scale delightful customer experiences with self-service support](https://front.com/resources/how-to-scale-delightful-customer-experiences-with-self-service-support)

[Creating a knowledge base and best practices in 2024](https://front.com/blog/knowledge-base-tips)

[5 best practices for stellar self-service support](https://front.com/blog/self-service-support)